FAQ
The FAQ section helps you get quick solutions for any inquiries you might have.
Common problems
About the order
About payment
About transportation
About Products
Returns and Exchanges
If you have any questions, please contact us at
Common problems
GET OUR SAMPLES
We are willing to provide free samples to show our sincerity, three ways for your choice.
①. You choose the samples you want and pay the sample fee, we will deliver the samples to you free of charge, the delivery time is about 5-7 days.
②. You pay the shipping fee and we will send you some samples, so you can't choose what you want, the delivery time is about 5-7 days.
③. You don't need to pay anything, we will still send some samples to you, it is sent by China Post Registered Airmail, the delivery time is about 30 working days.
BROWSE THE WEBSITE
Please try a different browser. Choose to support IE 7, Google Chrome, Apple Safari, Mozilla Firefox.
IF I LEAVE THE SITE
We will hold your shipment for 5 business days. After overtime, the system will remove the item from your cart. So if you want to purchase these items. Please submit your order in time, thank you.
CAN YOU USE PICTURES
All images displayed on this website are copyrighted by Xuping Jewelry. If you purchase jewelry from Xuping Jewelry and sell it. It is permitted to use product photos as legitimate commerce. However, it is strictly prohibited to use our photos or logos on products that are not from Xuping Jewelry.
About the order
MINIMUM ORDER QUANTITY
We have different minimum order quantity for different products. For more details, you can check each item. But please note that we will process your order when your order amount reaches $50.
IF AN ITEM IS OUT OF STOCK
All items are subject to availability. Since we stock wholesale and our inventory is always changing, there may be some out of stock items when you place your order.
Sometimes an item in your cart arrives but you don't confirm it in time. The number of items will be reduced. Why? Other customers are buying them in the meantime. We recommend that you confirm your order in time and let us know about your new order as soon as possible. Then you will still get more items.
If you send some money as deposit, when you make order, then we reduce the order amount from your deposit. Then you will get the parcel very fast. Do you think so? I do.
After you confirmed the order, if few items you ordered have been out of stock , we will reduce the items amount (the items are are out of stock). Because the designs are so many, so it is too hard to promise all stock is exact. Hope you understand.
ORDER CONFIRMATION
Yes, once you confirmed your order ,you will get an email from system. The content of email is you have set up a new order. We will finish picking up the goods within 2 days.
CHANGE ORDER
Of course, you can change your order (add or delete items) before confirmation. After you confirmed the order, we will pick up the goods at once. Till now, you can add, but not reduce items. If you want to add some products, you have to make a new order. We will combine orders and offer you the same discount.
Before we pick up the goods, you can cancel the order, which don't bring you any trouble. After we finished your order, you decide to cancel the order, it will bring you negative impression. if total is 3 times, we will consider to keep cooperation or not .
PACKAGE ADDRESS
After you click "check out" button, it will come out blank column of shipping and billing information. You can fill in relevant information in right place. Then you will get your package even if the address are different between shipping and billing.
TIME OF ARRIVAL
Shipping method and delivery time. Our products are distributed to all over the world and shipped by
DHL (3-5 days)
FedEx (3-5 days)
UPS (3-5 days)
TNT (3-5 days)
Speedpost (7-15 days)
Hong Kong Post (7-15 days)
Singapore Post (7-15 days)
Air Mail (15-30 days)
The above options are available in most countries. They can send jewelry to your destination. However, the delivery time is erratic. For small and non-urgent parcels, weighing less than 2 kilograms, you can choose the last one (airmail), which saves you shipping costs, but the delivery time is less stable.
Note: Our shipping department is closed on public holidays or in case of force majeure.
HOLD ORDERS
If you confirm your order and we are unable to contact you, we will only hold the goods for 7 days from the date you confirm your order.
If your order is ready but you are unable to pay in time. We will hold the goods for 15 days from the date your order is ready.
About payment
TERMS OF PAYMENT
We offer simple and secure payment methods: Paypal, Western Union, Moneygram, Bank Transfer.
About transportation
TYPE OF TRANSPORTATION
We sell our products all over the world. The following options are available in most countries/regions. They can send the jewelry to the destination. But the delivery time is not stable. (Note: Our shipping department is closed on holidays or force majeure.)
DHL 3-5 days http://www.dhl.com/en.html
Aramex 5-7 days //www.aramex.com/
FedEx 3-5 days http://www.fedex.com/us/track/
TNT 3-5 days //www.tnt.com/express/en_us/site/home.html
UPS 3-5 days //www.ups.com/WebTracking/track?loc=en_US
EMS 7-15 days http://www.ems.com.cn/english.html?COLLCC=3239339072&
1.How long will it take for me to receive my package?
The shipping cost is cheaper and faster than you think. Generally speaking, the delivery time is about 3~5 days. When you confirm your order, it will go through quality control and packaging within 3 days.
Once we prepare your goods, we will inform you the total amount and shipping cost by email. Then you can make the payment. Once we receive your payment, we will send your package on the same day, excluding weekends or holidays. The next day, we will send you the tracking number.
If you need help, click the Live Help button or send us an email. We will help you. Thank you for your help.
2.What kind of shipping method do you support?
We send the goods to you by courier. We have many courier options. They are DHL, FEDEX, UPS, TNT, China EMS, Hong Kong Post, Singapore Post, etc.
Usually, if the weight is less than 2 kilograms. We choose Hong Kong registered parcel or Singapore registered parcel for you. Because the shipping cost is cheaper. The delivery time is about 7~15 days.
You can also choose any courier according to your requirement. For example: DHL, FEDEX, UPS, TNT. delivery time is about 3~5 days. They are fast and the transportation cost is slightly higher. For China EMS, Hong Kong Post, Singapore Post, the delivery time is 7~15 days.
If you have your own shipping agent, we can send the parcel to your agent. Thank you for your help.
ABOUT SHIPPING
Once we have prepared your shipment, we will email you the shipping cost based on the weight of your shipment and your choice of courier. Please note that we do not make any profit from shipping.
HOW DO I TRACK MY PACKAGE
After we send your shipment, we will send the tracking number. to you on the same day or the next day. Then you can track your parcel on the official courier website at any time. If you are unable to track your parcel online. Please contact the courier office to check the status of your parcel and send us an email about this. We will help you.
However, if your item does not arrive within our stated delivery time, please contact our Customer Service (Live Help Online) team who will be happy to assist you. Please note that delivery times are only an approximation as we cannot guarantee delivery times at the time of ordering!
WHEN DELIVERY IS NOT AVAILABLE
If you are out of town and unable to receive your parcel, please contact the courier company and inform the courier/carrier to send the parcel to the person and location you specified. Otherwise, when the courier/carrier is unable to contact you within 3 days, your parcel will be automatically returned to us. (Because when the parcel is returned to us and you want to receive it again, you need to pay the shipping fee again.)
About Products
DIFFERENCES IN COLOR AND SHAPE
We sell imitation jewelry and we believe in making every effort to keep the jewelry the same color and shape. It is normal for the color and shape of our jewelry to sometimes vary slightly from the pictures.
HOW TO STORE COPPER JEWELRY
Jewelry plating is easily eroded by prolonged contact with sweat.
Frequently wipe your jewelry with a cotton cloth to keep it clean and shiny.
It is recommended to take off your jewelry when engaging in heavy physical labor or bathing.
When skin irritation occurs, please stop wearing the jewelry immediately.
When not wearing, please use cotton or paper towel to remove moisture and dirt and then seal the jewelry for storage.
Returns and Exchanges
RETURNS AND EXCHANGES
In order to establish a long-term relationship with customers, we promise to exchange or return goods in the event of the following non-man-made quality problems:
1. the goods do not conform to the customer's order (except for the exchange of goods after consultation with you)
2. Any damage during transportation.
Please do not return or exchange
1. whether there is any damage caused by abnormal wear and tear
2. we will not return or exchange goods simply because of customer preferences (such as smell, color, model, appearance) or other conditions.
How to return ordered items
When you return any item, please first email us with your order ID/merchandise ID, reason for return, and then you will be given our return address. Once we have received and inspected the returned package, your return should be processed within 48 hours.
You may choose to return the goods by courier or other delivery method and you may wish to insure your return. We are not responsible for lost or misdirected returns. However, we will cover the cost of shipping one way, in other words, shipping is free when we send you a new item. If the item does not match the customer's order, we will cover all shipping costs. Also, if the item is rare, we will discuss it with you. Do we exchange the item in your new order or refund you directly?
Note: For the amount of the product, please refer to the customs declaration amount that we fill in at the time of shipment.
Even though each item is carefully inspected and packaged before shipment, sometimes there are multiple broken items in transit. This is unavoidable in international transportation.
Please follow these steps to deal with broken items
1. Contact customer service and provide order-related information. (Order ID, ordered item ID)
2. Please provide a picture of the damaged item in your email.
3.After receiving the pictures of the damaged items, we will provide you with reasonable solutions.